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Frequently Asked Questions

Does CardValet work on Android phone and iPhones?
Yes. CardValet works with the most recent mobile operating software as well as two past generations of Android and iPhone devices.

What are the CardValet password requirements?
CardValet passwords must be at least eight (8) characters in length and must contain at least: one (1) upper case character, one (1) lower case character, one (1) number and one (1) special character.

Does the app show recent transactions history?
Yes, the app shows the last 50 card-based transactions posted within the last 30 days.

When is a low balance alert generated?
CardValet updates the balance under two conditions: (1) when the user logs into CardValet and (2) when the user taps "Refresh". Even if the balance has fallen below the threshold that has been set, it is only updated when the user logs into the app or taps "Refresh," which then triggers the alert.

Are the alerts sent as email or "push" notifications to the device?
CardValet alerts are sent as push notifications to the phone. The alerts also display under "Messages" in the CardValet app.

How long does it take for a control or alert setting to take effect?
Control settings take effect as soon as the "Updating information" message in the app stops.

When loading more than one card on a device, what type of information do you need in order to register each card?
You need this information: the card number, address, zip code, expiration date, and CVV/CVC code. Secondary authentication includes: security token send in an email, last 4 digits of the social security number, or a PIN'd transaction amount performed in the past 72 hours.

What exactly is the range of the "My Location" controls, and will this control setting impact internet transactions?
The My Location controls and alerts will check to ensure the merchant location is within a five (5) mile radius of the device set as "primary" within CardValet. These controls impact "card present" transactions only, therefore internet transaction are not impacted.

If My Location is set but the primary device is off, will transactions get denied outside of the My Location area?
CardValet ignores location information that is more than one (1) hour old. Som if the phone is off for more than an hour My Location controls will not take effect, and the transaction will not be denied on the basis of the old location information.

Can I block all international transactions?
Yes. International transactions can be blocked using the "International" location control. Transactions will be limited to the United States.

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