Protect yourself

Your security is important to us. Scammers are attempting to take advantage of the public’s uncertainty during the pandemic, and we want to remind you to be vigilant against fraudulent phone calls, emails and text messages.

Please be aware of a phishing telephone scam that some credit unions across the country are reporting. Scammers are duplicating the phone numbers of financial institutions so the call appears to be coming from a legitimate source. Upon a member picking up the call, the fraudster, posing as an employee, tells the member that their account has been compromised and that they will help to secure it using personal information. Should you happen to receive a call like this, please know that this is NOT a call from Teachers Federal Credit Union, or any of our staff.

Teachers Federal Credit Union will NEVER contact you directly to request any of your account information, including:

  • Social Security Number
  • Credit or Debit Card numbers
  • Security Code or CVV
  • PIN - Personal Identification Number
  • Address
  • Date of Birth
  • Online Banking Login Information
  • Verification Codes
  • Passwords

If someone contacts you and requests this information or your account details by phone, text or email, do not share any information. Please contact us at our Call Center at
1-800-341-4333, ext. 6780, so we can stay at the forefront of any potential scams or fraud campaigns targeting our members.

Member Alerts

We want to make sure you have the knowledge and tools you need to keep your accounts secure.

Scam Alert: Counterfeit Official Checks
Official Checks claiming to be drawn on Teachers Federal Credit Union are being distributed across the country via multiple mailing sources (USPS, Fedex, DHL UPS). If you believe that you may be the recipient of one of these bank certified check scams or cashiers check scam, please scan images of check & envelope to, include any pertinent information in the email. Please go to and file an internet crime complaint if the fraud involves the internet and report to your local post office if the check was received via USPS.

IRS Information Requests
With the distribution of COVID-19 Economic Impact Payments, scammers may try to get you to sign over your check or “verify” your information.

As per The IRS: The IRS will deposit your economic impact payment into the direct deposit account you previously provided on your tax return (or, in the alternative, send you a paper check).

The IRS will not call and ask you to verify your payment details. Do not give out your bank account, debit account, or PayPal account information - even if someone claims it is necessary to get your economic impact payment. Beware of this scam.

False Investments
Fraudsters are creating websites to invest in false stocks. If it sounds too good to be true, it probably is. Always research traders before providing information or making any financial decisions.

Fake Charity Donations
Unfortunately, fraudsters are posing as charity staffers and asking for donations during these trying times. Before providing any information for payment, visit the charity’s official website and contact them through their channels.

'Phishing' Emails
Verify emails and email addresses by looking for grammatical errors, typos, and ask yourself “Why am I receiving this?” You can also hover over any links in the message of the email to determine where they are actually going. Hovering your mouse over the sender’s email address can also provide insight as to who the sender actually is, and if it’s from a legitimate website.

Click here for more information, and if you suspect you received a phishing email, please report it to

Grandparent Scam
If you receive a call from anyone claiming that your child or grandchild is in trouble and needs money, do not provide any information and hang up. Immediately call your child or grandchild directly to confirm legitimacy.

Romance Scam
If you meet someone on a dating site or via social media and they ask you for your account information to send you money, it’s most likely a scam. Do not provide your account information to anyone.

Mystery Shopper & Employment Scam
If you receive an online job offer and your responsibilities include receiving monies to subsequently purchase gift cards, send wires, or make deposits to other financial institutions, it’s most likely a scam. Do not provide your account information to anyone online.

Security Resources
Here is a collection of resources from experts that you can utilize to protect your information:

Stay Safe and Secure with Teachers
We offer our members a variety of ways to protect their financial wellness. You stay safe, we’ll help you stay smart.

Utilize our technology

  • Our Online Banking has many tools to help keep your finances and budgets in line
  • Keep track of your transactions with the Teachers Mobile app
  • The Check Deposit feature in our mobile app allows you to deposit checks from the comfort of your home
  • At our ATMs you can withdraw cash, deposit cash and checks, transfer between your accounts, and get your balances

Stay up to date

  • Current information and rates can be found on our website,
  • The Help Center keeps you in the know regarding fraud and scams
  • Our social media channels are updated with new and changing information: Facebook, Instagram, and Twitter

Think Smart. Be Smart. Stay Smart.