Five Star Rating For Our Financial Strength And Superior Service

ONLINE BANKING HELP

BROWSER INFORMATION

Deleting Cookies or Temporary Internet Files
WARNING! MFA Impact - Doing this will cause an end user to be challenged at log in on an authorized computer.

You may have a setting on that will delete cookies AUTOMATICALLY and will need to change that setting in order to more easily access online banking (skip entering the verification code).

Blocking Cookies
If desired, a user may choose to block cookies. If this option is chosen, the user can allow only specific sites to place cookies by using the "manage exceptions" option. Adding the URL of the Online Banking site here would allow the user to block other sites from placing cookies, while allowing Online Banking to remember the user's personal computer as a trusted access point.

Block pop-up windows:
It is recommended that "Block pop-up windows" be turned OFF because Internet Banking utilizes pop-up windows (e.g. Printer Friendly window, etc.).


Internet Explorer Settings

Cookies
If you are using Internet Explorer, you may be deleting your cookies automatically and will need to change that setting in order to more easily access online banking (skip entering the verification code).

  1. To properly access Online Banking solutions you will need to enable first-party and third-party cookies.
  2. Open your browser, click on "Tools" (also known as Gear icon).
  3. Select "Internet Options".
  4. In the "General" tab, under the heading "Browsing history", uncheck the "Delete browsing history on exit" checkbox.
  5. Click on the "Privacy" tab. a.Click the "Advanced" button.
    b.Select the "Override Automatic Cookie Handling" checkbox.
    c.Select "First-party Cookies" and "Third-party Cookies"
    d.Select the "Always Allow Session Cookies" checkbox.
    e.Click the "OK" button.

Security

  1. pen your browser, click on "Tools" (also known as Gear icon).
  2. Select "Internet Options".
  3. Click on the "Security" tab. a.Set the Security Level for the Internet Zone to Medium-high. (if slider bar is not available, click on the button "Default Level").
    b.Click the "OK" button.
  4. Click on the "Privacy" tab. a.Set the Privacy Setting to "Medium".
    b.Click on the button "Advanced".
    c.Put a check mark next to "Override Automatic Cookie Handling".
    d.Under First-party Cookies make sure the radio button is set to "Accept".
    e.Under Third-party Cookies make sure the radio button is set to "Accept".
    f.Put a check mark next to "Always Allow Session Cookies".
    g.Click the "OK" button.
  5. Click on the "Advanced" tab. a.Under Security make sure the checkbox for "Do not save encrypted pages to disk" is blank.
    b.Under the Security Section, put a check mark next to "Use TLS 1.0, 1.1, and 1.2".
  6. Click on "OK" until exited completely from options.
  7. Then close all browser windows (resets the IE browser settings) and start up the browser again.

Mozilla Firefox Settings

  1. From the menu bar, click on "Tools".
  2. From the Tools menu, select "Options".
  3. In the Options window, select the "Privacy" icon
    a.Check If the "Firefox will" dropdown option is "Never remember history," cookies will be deleted from the browser upon browser close; if user is experiencing trouble with the MFA cookie, you can change the option to "Remember history" so that the cookie remains between sessions.
    b.If the "Firefox will" dropdown option is "Use custom settings for history," ensure that both the "Accept cookies from sites" and "Accept third-party cookies" boxes are checked (ON) and the "Keep until" dropdown option value is "they expire."
  4. In the Options window, select the "Content" icon. a.Uncheck (OFF) the checkbox for "Block Popup Windows". Or if you choose to have it checked (ON), be sure to add your FI's domain to the list of Allowed Sites.
  5. Click on OK button to close the Options window.

Safari Settings

  1. From the menu bar, click/select the Safari menu.
  2. From the Safari menu, select "Preferences".
  3. In the Preferences window, click the "Security" icon/tab.
  4. In the "Web Content" section, a.Click (ON) the checkbox for "Enable plug-ins".
    b.Click (ON) the checkbox for "Enable Java".
    c.Click (ON) the checkbox for "Enable JavaScript".
    d.Unclick (OFF) the checkbox for Block popup windows.
    e.In the "Accept Cookies" section, select the "Always" radio button.
    f.In the Preferences window, click the "AutoFill" icon/tab.
    g.Unclick (OFF) the checkbox for "User names and passwords".
    h.Close the Preferences window.

Google Chrome Settings

  1. From the Tools icon select "Settings".
  2. Under the "Privacy" section, select "Content settings".
  3. Cookies: Allow local data to be set (recommended). If desired, a user may choose to block cookies. If this option is chosen, the user can allow only specific sites to place cookies by using the "manage exceptions" option. Adding the URL of the Online Banking site here would allow the user to block other sites from placing cookies, while allowing Online Banking to remember the user's personal computer as a trusted access point.
  4. JavaScript: Allow all sites to run JavaScript (recommended).
  5. Security: From the "Tools" icon select "Settings".
  6. Click "Show advanced options"
  7. Click "Change Proxy settings"
  8. Click on the "Advanced Tab"
  9. Check the box next to "Check for server certificate revocation"

Share Branch NCUA Equal Housing Lender