To ensure our members have the best place to bank, we need to know what our members love about us and where we can improve. Our goal is to use the feedback we get from these surveys to identify and track opportunities to exceed your expectations in addition to addressing your concerns quickly.

As our Voice of the Member program develops, we plan to showcase the changes we’re planning on making and the changes we’ve already made based on your feedback! We want to be the best place to bank and we plan on getting there with your help.

Improvements we’ve made:

  • A new branch focused on delivering personalized service

  • A new digital account opening experience

  • A streamlined website

  • A new team dedicated to making improvements to our Online Banking experience

Coming soon:

  • Tools that will enable our team members to better understand your relationship with the credit union and what we can do to best serve you

How does the program work?

We know how quickly an email inbox can get overwhelmed. We’ll only be sending a survey every 90 days at most, and you’ll be able to opt out of them at any time.

These surveys are not the only way you can share your feedback with us. You can also email us directly at, connect with us on Facebook or Twitter, or speak with one of our representatives at one of our 32 branches or Call Center at 631-698-7000, ext. 6780.

We value all of the feedback we receive in these surveys and look forward to hearing about the things we are doing well and the things we could be doing better!

As a credit union, we are here to serve our members. The more surveys that are completed, the more we can do to improve your experience.