(Within NY Metro Area)
Main Office Located:
102 Motor Parkway
Hauppauge, NY 11788
(Outside of NY Metro Area)
Avoid mail delays.
Please send all correspondence to:
TFCU, PO Box 9005,
Smithtown NY 11787-9005
General Inquiries, Online Banking, Access Support, Password Resets, Bill Payer Questions
Phishing Scam Inquiries
Help with problems making Loan or Mortgage payments
Please include your Member Number in all e-mail correspondence. Please DO NOT include
other sensitive personal information in e-mail correspondence such as: Social Security Number,
Credit Card Number, Debit Card Number, Expiration Date, Password, Challenge Questions/Answers
or Personal Identification Number (PIN).
Internet e-mail is NOT guaranteed to be secure, and these numbers should NOT be sent.
TFCU representatives will NEVER ask for your Online Banking Password or Telephone Banking PIN.
For questions on your account, including balance information, deposits,
checks that have cleared, transfers, auto loan applications, etc.
Information Call Center
For unique questions, problem situations or to sign up for new services such as
loans, credit cards, certificates, etc.
Hours: Monday-Friday, 8am-6pm;
Loan Call Center
24 Hour Lending24 Hour Lending
All inquiries for consumer loans and mortgages
Expanded Loan Call Center Hours
24/7 Consumer Loan Information & Applications (Excluding Mortgages)