(Q): How do I use TFCU's Bill Payer Service?
(A): Bill Payment Service is easy to use! Simply log on to TFCU Online Banking. Once you have signed on, click the FREE BILL PAYER button on the far left of the main menu. The Bill Payer disclosure and complete terms and conditions are provided online. Click the OK button and you are ready to pay bills! Click the Add a Payee button to begin adding your bills to pay. Bill Payer will pay your bill electronically or issue a check on your behalf to be mailed to your creditor, the Payee.(Q): What can I do if I cannot access TFCU's Bill Payer Service?
(A): There have been cases of inability to access the Bill Payer service once logged on to Online Banking. This may be the result of higher security on your browser. Choose your browser for help: Internet Explorer, Mozilla, AOL, Macintosh browsers.(Q): When setting up a new payee, how many days in advance should the payment be set up from the due date?
(A): Payment Dates can be set by clicking the calendar icon for a Payee. A two-month calendar will display (as shown below) upon clicking the icon. As you put the cursor over a date to Send On, a corresponding Deliver By date will also highlight. This is an indicator of the amount of time that the payment will take to be sent. In the example below, a payment date set to Send on March 30 will be expected to arrive by April 1 for this particular payee. Please be aware that each Payee is different and that some may take up to 10 days to deliver.
(Q): Where can I get a copy of the Bill Payer disclosure?
(A): Bill Payer Disclosure, or find this item in the main dropdown menu of any TFCU webpage under the Forms button >> Online Banking Applications & Forms >> Bill Payer Disclosure(Q): How do I change a payee?
(A): From the main Bill Payer menu displaying your Payees, click on the name of the Payee you would like to change. This will allow you to view/change certain details of the payment, such as Account #, Name on Account, Payment Type (automatic or manual), Payment Due Date, Payment Amount, From Account, etc. In many cases, you cannot change the Payee Name or Address. Sometimes payment addresses are uneditable due to the special relationship we have with a payee. These addresses are provided to us directly from your payee to ensure the proper and timely processing of payments.(Q): How do I know if a bill is paid electronically or by check?
(A): For a payment that shows a difference between the due date and the approximate debt date of 2 days, it is very likely transferred electronically. A payment showing a 5 day difference indicates it is probably being paid by check. You may also contact your payee or our Information Call Center at (631) 698-7000 ext. 6780 or e-mail webmail@teachersfcu.org to verify this information.(Q): Can I use bill payer to make a payment on my TFCU mortgage or TFCU credit card?
(A): This can be done. However, we request that payments to any TFCU originated loans or credit cards be paid by Scheduled Transfer, Automatic Debt, or by any other direct means. For more information contact: webmail@teachersfcu.org.(Q): When I make monthly payments using the bill payer some payments do not go through. What could be the problem?
(A): One possibility is that your bill payer is set up to use your savings account as the default account to pay from. Federal Regulation D permits only six (6) electronic transactions on savings and investment accounts each month. This includes ATM, Telephone Banking, Online Banking, and Bill Payer transactions.If you would like to suggest a question to add to this section, feel free to e-mail: webmaster@teachersfcu.org