Enhanced Security FAQs
Why did my login page change?
It is our commitment to our members that access to your accounts is appropriately secure. The change you are seeing on the log-in page is due to enhanced measures to secure your accounts in TFCU's Online Banking site.The following details the changes made & what you can expect:
1. Login will become a multiple step process (detailed below) instead of one screen where you enter your Member Number and Password you now enter your Member Number and Random Security Code.
2. The first time you login, you will be asked to enter in five challenge questions and corresponding answers as well as a Security Key Image (more details below).
3. During subsequent logins, you may be asked to answer a challenge question and verify the Security Image that you select.
What is the Security Code?
The security code is an extra security measure used to eliminate fraudsters from randomly selecting account numbers.
Why can't I use the keyboard to enter my password?
Your Password must now be entered using your mouse. Click on the correct character on the image-based keypad and you will see the password box populate with asterisks. The image-based keypad is used to prevent possible hackers from getting passwords while using special software designed to monitor keyboard strokes.Please Note: When hovering over the correct character, it will highlight in blue.
What is the Security Image?
The Security Image is used to help you identify TFCU Online Banking as a legitimate site. The text word you select will be converted to an image. When you log into Online Banking you will see the Security Text Image with the TFCU watermark logo behind it.
What is a Login Nickname?
Your Login Nickname is a word or set of characters that you can use to log in place of your Member Number. This Login Nickname is optional.What if I forget my Online Banking Password or my Challenge Question answers?
Please contact our Information Call Center at (631) 698-7000 ext. 6780 or e-mail webmail@teachersfcu.org for assistance.Note: Please include your Member Number and a brief description of your issue in all correspondence. Thank you.
How do I change the way the on-screen keyboard displays when I log on? Can I just enter my password using my regular keyboard?
You can enter your password without the on-screen keyboard and mouse. In order to do so, you would need to change your settings to NOT display the on-screen keyboard. Once you are logged into Online Banking you can click the MFA INFORMATION button to display your log-in settings such as Challenge Questions and Answers, Security Image, and the way your on-screen keyboard is displayed. Scroll to the bottom of the page to the Graphic keypad setting, and change the dropdown menu to show 'Do NOT show graphic keypad.' Then click the Submit button. The next time and every time you log on, you can type your password using your physical keyboard. Note: It may be necessary to complete these instructions on a PC for many mobile devices that are not compatible with the on-screen keypad.A. What does it mean to Register this computer
B. And, if I register a computer can I unregister it?
A. Registering your computer will allow you to skip the Challenge Question during the Sign On process on any particular computer. Just check off Register this computer directly under the on-screen keyboard upon sign on. Note: This is only advised on a computer you trust. Public computers should not be registered.B. Yes. You can unregister a computer once you are logged into Online Banking. Click the MFA INFORMATION button at the top of the screen and scroll down and click the button labelled, 'Unregister this computer.'
